Learn about our exchange process at Mayra Homes.
Exchange Policy
Do you offer direct exchanges?
We currently do not offer direct exchanges.
If you need a different item:
1️⃣ Initiate a return for the original item
2️⃣ Place a new order for the item you want
📧 For assistance, contact us at mayrahomes.co@gmail.com
A step-by-step guide to how refunds are processed at Mayra Homes.
Refund Process
How does the refund process work?
1️⃣ Raise Request — Email us within 48 hours with order number, reason, and photos.
2️⃣ Review & Approval — Our team reviews within 2–3 business days and notifies you.
3️⃣ Item Pickup — If approved, we arrange pickup. Pack securely in original packaging.
4️⃣ Refund Initiated — Once received and inspected, refund initiated within 2–3 business days.
5️⃣ Refund Credited — Credited to your original payment method within 5–7 business days.
📹 Unboxing video is mandatory for all return/refund claims. Please record a clear unboxing video at the time of delivery. Claims without an unboxing video will not be accepted.
Are there any refund exceptions?
⚠️ Please note:
• Refunds are only processed for approved return requests.
• Shipping charges are non-refundable unless the return is due to our error.
• We do not offer cash refunds — all refunds go to the original payment method.
How long does the refund take?
Once approved and item is inspected:
⏱ Refund initiated within 2–3 business days
🏦 Credited to your account within 5–7 business days
Processing times may vary depending on your bank or payment provider.
Understand our return eligibility, conditions, and process.
Return Policy
What items are eligible for return?
We accept returns under these conditions:
✅ Item received damaged or defective
✅ Item received is different from what was ordered
✅ Return request raised within 48 hours of delivery
✅ Product is unused, uninstalled, and in original packaging
📹 Unboxing video is mandatory for all return/refund claims. Please record a clear unboxing video at the time of delivery. Claims without an unboxing video will not be accepted.
What items cannot be returned?
The following items cannot be returned:
❌ Items that have been used, installed, or altered
❌ Items returned without original packaging
❌ Requests raised after 48 hours of delivery
❌ Sale or promotional items
How do I initiate a return?
1️⃣ Email us at mayrahomes.co@gmail.com with your order number and reason for return.
2️⃣ Attach clear photos of the damaged or incorrect item.
3️⃣ Our team will review within 2–3 business days and guide you through the next steps.
Who covers return shipping?
✅ If the return is approved due to a defect or our error — we arrange pickup or cover the shipping cost.
⚠️ In other cases, return shipping charges are the customer's responsibility.
Everything you need to know about cancelling your order.
Cancellation Policy
When can I cancel my order?
Orders can be cancelled only before they are dispatched. Once an order has been shipped, it cannot be cancelled.
📧 Email us at mayrahomes.co@gmail.com with your order number and cancellation request as soon as possible.
Our team will check the dispatch status and confirm. You will receive a confirmation email once processed.
What if Mayra Homes cancels my order?
In rare cases, we may cancel your order due to:
• Product unavailability
• Payment issues
• Delivery constraints
You will be notified immediately and a full refund will be processed to your original payment method within 5–7 business days.