Refund policy


How does the refund process work?

1️⃣ Raise a Return Request — Email us within 48 hours of delivery with your order number, reason for the request, and clear photos/videos of the product.

2️⃣ Review & Approval — Our team will review your request within 2–3 business days and notify you of the decision.

3️⃣ Item Pickup — If your request is approved, we will arrange a pickup. Please ensure the product is packed securely in its original packaging with all accessories.

4️⃣ Replacement/Refund Processing — Once the product is received and passes our quality inspection, we will process the approved resolution as per our policy.

5️⃣ Refund Credited — If a refund is approved (where applicable), the amount will be credited to your original payment method within 5–7 business days.

📹 A clear, continuous unboxing video is mandatory for all return, refund, and replacement claims. Please record the unboxing at the time of delivery. Claims submitted without an unboxing video will not be accepted.

Are there any refund exceptions?

⚠️ Please note:

  • Refunds are processed only for approved return requests.
  • Shipping charges are non-refundable, unless the return is due to our error.
  • We do not offer cash refunds — all approved refunds are credited to the original payment method.
  • Products priced below ₹2,000 are not eligible for any refund or replacement, including in cases of transit damage.
  • For products priced above ₹2,000, a replacement (not a refund) will be provided only after successful verification of the mandatory unboxing video and supporting evidence (photos/videos). If the claim is approved after inspection, the replacement will be processed accordingly.
  • Return or damage claims raised after 48 hours of delivery will not be accepted.

How long does the refund take?

If a refund is applicable and approved:

⏱ Refund initiated within 2–3 business days after inspection.

🏦 Refund credited to your original payment method within 5–7 business days, depending on your bank or payment provider.

Processing times may vary depending on your bank or payment provider.